Patients NHS Scotland

NHS Services

About

What we do

We deliver NHS primary, urgent and community care services across the country. 

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How we do it

We work as part of local health and care systems to deliver NHS services, responding to the challenges facing our communities. 

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Our impact

We are working to improve lives.  The care we provide is proactive, with a focus on supporting people to live ‘healthier lives’, and to help relieve the pressures facing the NHS. 

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Meet our team

All of our sites and services are managed by multi-disciplinary teams of compassionate and dedicated healthcare professionals.

Meet our team
A girl looking sad
All case studies

Mental Health Services - Improving Patient Access to Specialist Care Services

The demand for mental health services in the UK is continuing to grow. Recent figures show that at any one time, 1 in 69 of the UK population aged between 16-64 have a mental health problem.

The Light Surgery, in the city centre of Leeds, noticed that nearly 20% of their patients required mental health support.

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Dermatology

We offer Specialist Community Dermatology services for patients of Leeds and surrounding areas with skin conditions that require an onward referral by their GP for advice and treatment.

Our Clinical Lead, Dr Angela Goyal has over 10 years of experience in NHS Community Dermatology Services and is supported by our Lead Consultant Dermatologist, Dr Caroline Wilson and Dr Kate Johnson GP with an accredited specialist role in Dermatology.


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Events

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Managing Stress and Staff Wellbeing

According to a recent survey, an additional 50% of NHS staff have reported debilitating levels of work related stress, compared to the general working population as a whole.

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Digital Innovations in Primary Care

Digital innovations in primary care can broadly be divided into 3 categories; solutions to improve accessibility, digital innovations to support process optimisation and automation, and innovations to empower service users.

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News

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Lets talk about sexual health

By Dr Louise Lodh, GP and Speciality Doctor in Sexual Health, OneMedical Group Did you know… Gonorrhoea rates in England are rising rapidly – they…

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The NHS People Plan x OneMedical Group

What we want to achieve… There is a lot of positive ongoing work within the company currently that is aligned to the priorities that were…

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Testimonials

The reception staff were very friendly and welcoming. The reception areas was clean and tidy. I saw the GP who again was very welcoming and listened to me and dealt with my problem. I never felt rushed allthe time I was there. I would 100% recommend this practice to anyone in Derby - keep up the good work.
Patient at St Thomas Road Surgery, Derby
Whilst cycling to work I had an encounter with the tram lines at Hillsborough Corner and ended up taking a tumble. Anthony came straight my aid, ensuring I was safe as I ended up in the middle of a junction. He called for an ambulance, stayed with me making me feel calm, safe, reassuring and caring for me. So as you will appreciate I remain indebted to the kindness and compassion he showed for a stranger that day.
Member of the Sheffield community
Thank you for the brilliant service that I've jus received. I rang up quite worried about my skin condition that's got worse, a GP Dermatology specialist is ringing me tomorrow! This has really put my mind at rest, many thanks to the lady that I spoke to, she's a credit to you, keep up the great work.
Patient at the Light Surgery
I am just sat listening to OneMedical Group's Wellbeing Webinar and I wonder whether we have an opportunity within our health and wellbeing coach proposal to flex our proposal to a Personal Trainer/Fitness Coach. This gives us the opportunity for the personal trainer to increase practice staff wellbeing. Thanks for stimulating this thought Caroline during your webinar.
Managing Associate Partner
I have just visited Corby UCC and wanted to send a heartfelt thanks to the team who saw me so swiftly. Every one of your team I saw - from stepping through the door to my leaving - was caring, compassionate and professional. In these most uncertain times, they are a credit to the centre because their care and service was impeccable. Thank you again to every one of them.
Patient at Corby Urgent Care Centre
OneMedical Group has been an excellent facilitator, leading interesting and in-formative group discussions, engaging local practices and allowing GPs to reach out to the wider community. Their support has also allowed me to develop personally as Clinical Director. I do not think we would have developed at the pace and scale we have managed to achieve without their support.
Emily Morton
Clinical Director
A valuable day for helping understand everyone’s roles within the PCN and how to move forward.
Anonymous survey response
I think this session was really positive and facilitated very well. I thought the venue was excellent.
Anonymous survey response

Start Here

Please make a selection between a business enquiry or patient feedback.

    Select business or patient feedback


    Business Enquiries






    Patient Feedback


    Step 3: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.






    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.






    Complaints

    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Complaint Leaflet (PDF)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?