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We’ve teamed up with industry experts, passionate advocates and experienced system leaders to bring you a handpicked network of professionals who understand your challenges.

Meet our team

What we do

Using industry experience and expertise from across OneMedical Group, we work with our clients to understand their needs and deliver transformational work. 

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How we do it

We work with stakeholders to draw together evidence and insights that enable us to generate learning, new ideas, and deliver system change.

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Our impact

Through collaboration we can achieve extraordinary outcomes that deliver sustainable change across healthcare systems.

View our impact
All case studies

Primary Care Network Support

How can we help you? 

Supported by NHS England and CCGs across the country we have worked with Primary Care Networks helping them to form, shape and develop their network.

Not only are our team experienced healthcare leaders they are specialists in organisational development, human resources, mediation and project management making them the perfect facilitators to assist you in delivering the Network DES.

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Managing Stress and Staff Wellbeing

According to a recent survey, an additional 50% of NHS staff have reported debilitating levels of work related stress, compared to the general working population as a whole.

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Digital Innovations in Primary Care

Digital innovations in primary care can broadly be divided into 3 categories; solutions to improve accessibility, digital innovations to support process optimisation and automation, and innovations to empower service users.

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The NHS People Plan x OneMedical Group

What we want to achieve… There is a lot of positive ongoing work within the company currently that is aligned to the priorities that were…

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The NHS People Plan x OneMedical Group

What are we already doing? Titled ‘We Are the NHS’, the message of the plan resonates with our internal slogan ‘We Are One’. In all…

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Free Resources

We have lots of free resources to help and support you. Some of these resources are:

  • Our case studies
  • Top reading suggestions
  • Our webinar series
  • Podcasts recommendations

Find out more


Brilliant chairing, really clear thought and structure to the session. Also really, really good input from other facilitators regarding their own experiences. Really impressed.
PCN Representative
I am just sat listening to OneMedical Group's Wellbeing Webinar and I wonder whether we have an opportunity within our health and wellbeing coach proposal to flex our proposal to a Personal Trainer/Fitness Coach. This gives us the opportunity for the personal trainer to increase practice staff wellbeing. Thanks for stimulating this thought Caroline during your webinar.
Managing Associate Partner
OneMedical Group has been an excellent facilitator, leading interesting and in-formative group discussions, engaging local practices and allowing GPs to reach out to the wider community. Their support has also allowed me to develop personally as Clinical Director. I do not think we would have developed at the pace and scale we have managed to achieve without their support.
Emily Morton
Clinical Director
A valuable day for helping understand everyone’s roles within the PCN and how to move forward.
Anonymous survey response
I think this session was really positive and facilitated very well. I thought the venue was excellent.
Anonymous survey response

Start Here

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    Patient Feedback

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    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.

    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.


    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Complaint Leaflet (PDF)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Online contact:
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?