Our impact

What we do

We bring together the different elements of technology, business intelligence, and data analytics to support the delivery of health and wellbeing. We share a vision of giving people the right support to succeed and live ‘healthier lives’ through technology. Through a digital approach, we can improve how we deliver services for patients and staff, making healthcare and wellbeing support more accessible for all.

Our LincUs Health and Wellbeing platform enables people to manage their health and wellbeing including: symptoms, fitness, and lifestyle management. We encourage people to take control of their own health, in their own way, helping them to improve their wellbeing.

Over time LincUs, business intelligence and data analytics will see us using data to support more people by improving patient and staff pathways to enable better health outcomes.

Through business intelligence, we positively impact the services we deliver, shaping them to suit the needs of our populations. We are also working to help our partners and collaborators understand the importance of data, and how it can drive forward and affect positive change within their own service or system.

How we do it

By bringing together the different elements of technology, business intelligence and data analytics we are providing people with the right tools to live ‘healthier lives’.

Technology can make care more accessible for people. Our LincUs Health and Wellbeing platform empowers patients to manage their health and wellbeing and take control of their lives. Healthcare professionals are able to support patients in managing their lifestyles by accessing the LincUs platform. Through patient education and empowerment, we are able to care for people in a way that helps them to get well, stay well, and live well. 

Through business intelligence and data analytics it is possible to improve the way we deliver services to the communities we work within. By analysing data we can better understand the challenges to people’s health and use this understanding to provide the right care when people need it, with the best possible experience. Delivering services that are outcome and value driven, we support people with excellent care that empowers them to live their best possible life.

Our impact

Technology is having an increasingly more important role within healthcare. We share a vision of giving people the right tools that will enable them to live ‘heathier lives’. Through this, we hope to empower people to get well and stay well, helping them to take control of their own health and wellbeing.

We are using technology and data insights to positively impact people’s lives. Utilising both of these powerful resources will help to transform how services are delivered, streamlining patient pathways to provide the most efficient use of clinician time.

By driving forward change to service delivery, our patients are able to be seen in the right place, at the right time, first time. We are able to support the healthcare systems we work within.

Start Here

Please make a selection between a business enquiry or patient feedback.

    Select business or patient feedback

    Business Enquiries

    Patient Feedback

    Step 3: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.

    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.


    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Complaint Leaflet (PDF)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?