Patients NHS Scotland

Enabling
healthcare

About

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Technology improves how we deliver services for patients and staff. We are supporting healthcare to improve health and wellbeing through technology.

Meet our team

What we do

Through our digital health and wellbeing platforms we educate and empower people to take control of their life, whilst supporting healthcare professionals to monitor their progress

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How we do it

We use our technology to enhance and improve the services we provide. Technology further enables healthcare to be delivered in the right place, at the right time, every time.

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Our impact

Through our technology, we are able to improve the care people receive. We are supporting people to succeed in living a healthy lifestyle that is driven by our technology.

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LincUs Health and Wellbeing

LincUs is a digital, personal health and wellbeing record management platform that supports people to manage and monitor their own health and wellbeing. This includes: monitoring any physical and mental symptoms they have, how active they are, and the lifestyle they lead. When people share information with LincUs, they receive personalised advice which supports their individual health and wellbeing needs.

LincUs is multifunctional in it’s design and can be used to assist across a variety of healthcare settings. The platform is already in use across maternity, learning disabilities, homelessness, diabetes, multiple-sclerosis and can be personalised on a need-to-need basis. 


Lincus Request a demo
All case studies

Helping happier pregnancies

LincUs Maternity is a connected maternity personal health record (PHR) for use by expectant women and those in their circle of care. LincUs Maternity can be integrated into your existing record system. We have developed a digitally integrated maternity system can save up to 25% of total delivery costs, improve clinical outcomes and release at least 2.5% in case annually.

Benefits

  • All information in one place
  • Improved safety and better communication
  • Reduced care recording time
Contact us

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Please make a selection between a business enquiry or patient feedback.

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    Business Enquiries






    Patient Feedback


    Step 3: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.






    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.






    Complaints

    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Complaint Leaflet (PDF)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?