Patients NHS Scotland

Your wellbeing starts here

About

Meet the team

Our team of wellbeing, fitness and medical experts will support you as an individual or employer to make measured improvements to your life and your workforce.

Meet our team

Who we help

We support individuals and businesses with our trusted in-person and digital wellbeing solutions.

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How we do it

We listen. From there the work begins in tailoring either your personal plan or corporate wellbeing strategy. Using experts, technology and data we will make your wellbeing programme come to life.

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Our impact

We improve the health and wellbeing of individuals, businesses and communities.

View our impact

Our Flagship Wellbeing and Fitness Centre in Harrogate

Whatever your wellbeing and fitness goals, your journey starts here with our passionate and caring team of experts. From relaxing your mind, recovering and replenishing your body to developing your anaerobic, aerobic capacity and strength we have the class for you. Situated in the heart of Harrogate, boasting a beautiful Yoga and Pilates studio and fully equipped gym we provide a comprehensive class and personal training programme designed to support your wellbeing and fitness journey.


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Corporate Wellbeing 

Holistically caring for your teams. We saw an opportunity to bring together our wellbeing and healthcare expertise to blend an in person and digital wellbeing programme that works. We have done it with our own teams in our busy healthcare services and we can implement solutions that will work for your teams too.


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Group class in a gym

OneWellness Online

From early 2021 our expertise is going online, giving individuals and businesses the tools to improve wellbeing, any time, any place.

You will have access to videos, podcasts and articles covering all areas of physical and mental health.

  • Join in with our specialist instructors and Physios leading fitness, Yoga and Pilates
  • Listen to our health professionals answering the questions and concerns they know we all have
  • Read our articles demystifying the science of wellbeing
  • Try our nutritionist’s recipes and eating plans tailored to your goals; from productivity to improving your sleep
  • To follow later in 2021, our premium service will include our innovative health tracking technology seamlessly linked to your wearable devices.

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Testimonials

I am just sat listening to OneMedical Group's Wellbeing Webinar and I wonder whether we have an opportunity within our health and wellbeing coach proposal to flex our proposal to a Personal Trainer/Fitness Coach. This gives us the opportunity for the personal trainer to increase practice staff wellbeing. Thanks for stimulating this thought Caroline during your webinar.
Managing Associate Partner

Start Here

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    Patient Feedback


    Step 3: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.






    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.






    Complaints

    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Complaint Leaflet (PDF)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?