Bracknell Urgent Care Centre

Bracknell, Berkshire

Refurbishing Space Within a Live Hospital Enviroment

This project involved the design of an urgent care service which met the needs of the local population, integrated with the local healthcare community and offered comprehensive care treating patients with minor illness and injuries on both a walk-in and pre-bookable basis. Key requirements of the project included the need to transfer existing activity and staff from a local Nurse Led Minor Injuries Unit which was being decommissioned.

Challenges Faced

  • Refurbishment of space
  • Engaging with transferring staff
  • Diagnostic provision
  • Communication with stakeholders and public

Solutions Presented

  • Strong relationship with experienced building contractor allowed for space to be refurbished to a high quality in 6 week period.
  • Early consultation with staff transferring from MIU, contact kept friendly with frequent pop-ins and informal chats.
  • Close liaison with diagnostic provider to ensure that SLA set up met the reporting and waiting targets.
  • Clear and pro-active communication plan with all stakeholders established due to political sensitivities. Community engagement included presentations, meetings and tours of the centre.Working in collaboration with the local CCGs, community groups and the building landlord to manage the refurbishment in a way which did not impact on other tenants or building users.